Express Courier

Quality Policy

South African Courier Systems (PTY) Ltd t/a Royale International is committed to:

  • Providing quality services to all of our customers.
  • Focusing on our customer’s needs and developing services which will exceed the customer’s expectations.
  • Setting and reviewing quality objectives in line with its strategic direction
  • Satisfying applicable requirements at each stage of service planning, creation and provision.
  • Establishing policies, programmes and practices to reduce risk to Royale International and conduct business activities in an effective manner, while meeting statutory and regulatory requirements.
  • The continuous improvement of all of its processes in the Quality Management System.
  • Improving the service offering to its customers through management & improvement of communication and processes
  • Meeting the customer’s needs and ensuring it remains customer focused through training and assessment of our employee’s skills, and provision of appropriate resources
  • Reviewing the performance and effectiveness of its systems through robust management review and internal audit processes