Express Courier

Quality Policy

South African Courier Systems (PTY) Ltd t/a Royale International is committed to:

• Providing quality services to all of our customers.
• Focusing on our customer’s needs and developing services which will exceed the customer’s expectations.
• Setting and reviewing quality objectives in line with its strategic direction
• Satisfying applicable requirements at each stage of service planning, creation and provision.
• Establishing policies, programmes and practices to reduce risk to Royale International and conduct business activities in an effective manner, while meeting statutory and regulatory requirements.
• The continuous improvement of all of its processes in the Quality Management System.
• Improving the service to its customers through communication
• Meeting the customer’s needs and ensuring it remains customer focused through training and assessment of our employee’s skills, and provision of appropriate resources
• Reviewing the performance and effectiveness of its systems through robust management review and internal audit processes.