Please make use of the courier info below, that answers our most frequently asked questions. We hope this courier info will answer your own enquiry, but please feel free to contact us for further information. We love to hear from you.

Booking Collections:

  • Please email customerservices@royaleafrica.com
  • Please state the ready and closing times as this can affect the collection
  • Please advise of the contact details of the shipper and consignee
  • Transit times to Regional and Remote areas do vary between 2-5 working days
  • At all times please advise the contents and quantity of the shipment
  • Please provide us with the packed dimensions (in cm) and mass(in kg’s) of your consignment

The below diagram illustrates how to calculate volumetric mass:

(   L     x     B     x     H ) ÷ 5000 (Volumetric Factor)

Example: 60 cm x 40 cm x 25 cm ÷ 5000  = 12 kg

  • Please note that it is your responsibility to disclose if the shipment contains either metal ion or lithium ion batteries in ANY quantity
  • If you’ve booked an international shipment and it’s NOT a document then please include a Pro Forma Invoice (not for resale) or a Commercial Invoice (for resale) for customs purposes.
  • Important:  As we do not offer any insurance please ensure that the cargo is packaged securely for transit.

Metal & Lithium ion batteries

Please note that it is your responsibility to disclose if the shipment contains either metal ion or lithium ion batteries in ANY quantity. Please note that a shipment containing either of these materials may not be accepted for carriage by the airlines as courier, and that a standard courier quote from Royale International may not be valid due to specific modes of transport required to move these shipments.

Quotations

Please email customerservices@royaleafrica.com. Quotations are based on actual mass and volumetric mass as we would bill you the greater of the two. The rates quoted excludes destination costs example: Customs Duty and Taxes and storage charges (if applicable). The cargo is handled at “Owners Risk”. Regrettably we do not offer insurance. Please feel free to use your own insurers. Royale International charges an additional R650 surcharge over and above the base rate for any high value (any shipment valued at R 500 or more) consignments exported from Cape Town. This is due to an additional customs processing requirement for exporting high value consignments.

Quotations are based on information given by you and on current rates and conditions, ruling at date herein, and are subject to change without prior notice. All business undertaken is done in terms of our standard trading conditions and conditions of carriage, details of which can be found on our website: Royale International Terms Conditions. Please note that the prices quoted are valid for 7 days from the time of receipt.

Currency

All prices are quoted in South African Rands and exclude VAT. (Domestic consignments only)

Surcharges

Please check the corporate website (www.royaleafrica.com) for up to date fuel & currency surcharge information.

09h00 Delivery Regular Overnight Courier Service R 95.00
Weekend / Public Holidays Collections / Deliveries R 295.00
After Hours Collections / Deliveries R 295.00
Embassy Collections / Deliveries Regular Overnight Courier Service R 150.00
Chain Store Deliveries R 150.00

Insurance

  • Due to regulations we are unfortunately unable to offer insurance.

Special Collections

  • Special drive outs can be arranged to various regional centres price available on request
  • Transit to Regionalcenters-48-72 hour delivery
  • R85 surcharge, for all deliveries to:
    • Mines
    • Plots
    • Townships
    • Tender Documents
    • Farms
    • Power Stations
    • Border Stations
    • Remote destinations may incur additional surcharges which will be determined based on the distance from our closest delivery hub

Special Deliveries

We offer a full range of overseas special deliveries. (Charges in addition to standard tariff)

Next Day by 12pm

  • London + R 950.00

Next Day by Close of Business Day

  • Barcelona, Copenhagen, Dublin, German Centres, Helsinki, Los Angeles, Madrid, New York, Oslo, Stockholm. (Please call for charges)

2nd Day by 12pm

  • All European Centres + R 950.00
  • All USA Centres + R 950.00

Connect

  • Tracking – Web/ SMS
  • Use our online tracking facility on our website (www.royaleafrica.com)
  • Alternatively, track your delivery by sending the waybill number as an SMS to: 083oktake1 / 083 658 2531
  • Online waybills are available. Please email support@royaleafrica.com with your request for log in details

Order Supplies

Order all your supplies online, including packaging and pre-printed waybills.

Airfreight

Airfreight rates are all available on request.

Imports

Points to Remember:

  • We pick up anywhere in the world on your account.
  • Collections in Hong Kong and Southern China can be delivered in Johannesburg the next day.
  • No extra charges for customs clearance.
  • Royale International clears customs in Durban, Cape Town and Johannesburg, ensuring the fastest possible transit times.
  • Imports are door to door.